Delivery & Returns

Thank you for shopping at All Tools Direct we are here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Faulty goods
Any goods which are faulty will be replaced. Shipping costs for returning a faulty item will be the responsibility of the buyer. Any returned items that are not faulty will incur a restocking charge. Please contact us first to discuss the best solution for you if you need to return an item.
Late or missing refunds:
If you have not received your refund yet, please contact us at spbtools1@gmail.com
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping times
Orders placed before 3pm will be shipped out the same day and will be delivered by gls within 1-3 business work days, this services will cover up to 35kg.  (87% is normally delivered next day) pallet sized items will also be send out same day by JMC Vans trans if ordered before 1pm and delivered within 1-2 working days (92% delivered next day)
Contact Us
If you have any questions on how to return your item to us, contact us here: 00353 (0)876449449
Faulty products
You must advise us that you are returning your order as soon as it develops a fault by email to SPBTOOLS1@GMAIL.COM
If the fault has been reported within 30 days of receipt we will advise our Returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components).
Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product.
All replacements are subject to stock availability at the time of processing.
What is not covered: 
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc. 
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product. 
Use of the product for anything other than normal domestic purposes. 
Change or modification of the product in any way. 
Defects caused by the use of parts or accessories which are not Manufacturer genuine components. 
Faulty installation if applicable. 

Claims, other than the right to correction of faults with the product covered by these conditions. 
Slight deviations from the specification that do not affect the functionality of the product.
Incorrect Orders
If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our returns address and send a replacement as soon as possible. It would be helpful if you could describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.
Nothing above affects your statutory rights and neither does it affect your rights when we are at fault for example if goods are faulty,
Please note. Brands of some items may be differ from described, colours and case layout may also differ, however, an item sent out will be of the same quality, price point and be fit for purpose.
Important
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. Please also include a note with your return with your name and address.