faqs

Q. Is our Retail Warehouse open to the public?

A.Yes, our Ballymount Branch is open to the public from 9am-6pm Monday to Friday. Late night Thursday until 8pm

Q. Do our prices include VAT?

A. Yes, all the prices on our website include VAT.

 

Q. How long does delivery take?

A. Delivery of items under 35kg are normally next day if ordered before 3pm, and 2 days if ordered after 3pm depending on current stock levels and availability.  We strive to have all orders delivered within 2 working days but this can take as long as 5 days. Pallet deliveries can take up to 3 working days.

 

Q. Do I need a credit/debit card to place an order at our online store?

A. Yes. You can pay cash or card in store,  but you will need a card to order online, we can also accept PayPal payments.

 

Q. Can I order over the phone

A. Yes, you can call one of our sales team and order over the phone. This is a good alternative if you are unsure of what product would suit you best.

 

Q. Do we issue invoices/VAT dockets?

A. Yes. All orders come with a vat docket.

 

Q. Do we accept cheques?

A. Yes but all due funds must be cleared before the order is dispatched. Cheques payable to SPB Tools (IRL) LTD

 

Q. What courier do we use for delivery?

A. We either use DPD or GLS for smaller orders depending on the needs of the delivery.  We use JMC van trans for pallet items and large orders.

 

Q. How much is delivery?

A. At all tools direct we try our best to cover as much of the postage as possible, Orders over €150 are free delivery within Ireland and any orders less than €150 cost €9.99 to anywhere in Ireland. NOTE. If you can collect larger items such as Air compressors, car lifts and tool chests there is shipping discount applied as no shipping costs have to be included in the price. These items must be collected from our store.

 

Q. Is their warranty on items bought from our store?

A. Yes. There is a 1 Year warranty on items bought in our store unless otherwise stated.

 

Q. Do we deliver outside of Ireland?

A. Yes we deliver throughout the UK and Europe. Call us to discusss shipping rates.